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Understanding E-commerce Operations

A deep dive into the daily life of an operational staff member managing multiple marketplace platforms.

Welcome to my blog! In this post, I want to share my thoughts on managing e-commerce operations.

Handling thousands of orders daily across platforms like Shopee and Tokopedia requires robust business systems, acute attention to detail, and a customer-first mindset.

Key Challenges

  1. Inventory Syncing: Maintaining accurate stock levels.
  2. Order Fulfillment: Meeting the shipping SLA.
  3. Customer Inquiries: Resolving issues swiftly.

By leveraging powerful CRM tools and prioritizing customer satisfaction, we can build trust and scale effectively.