Muhamad Yusup Abdullah
Store & Warehouse Staff | Marketplace Admin
Over 2 years of experience in e-commerce operations. Skilled in managing marketplace products, processing orders, and serving customers.
About Me
Over 2 years of experience in e-commerce operations as a Marketplace Admin and Customer Service representative. Accustomed to managing marketplace products, responding to customer messages, and processing orders through to shipping. Currently working as Store and Warehouse Staff handling customer orders and shipment preparation.
Work Experience
Store & Warehouse Staff
- Process customer orders in-store.
- Prepare and inspect goods in the warehouse before shipment.
- Assist customers in product selection.
- Perform upselling and cross-selling to customers.
- Receive and record customer feedback and suggestions.
Customer Service
- Respond to customer messages via WhatsApp.
- Answer inquiries related to products and purchasing process.
- Provide product recommendations to customers.
- Handle customer suggestions and complaints.
Marketplace Admin
- Manage products and stock on e-commerce platforms.
- Update product information such as descriptions and availability.
- Answer prospective customer inquiries on the marketplace.
- Respond to customer messages on e-commerce platforms.
- Process customer orders.
- Ensure shipped products match customer orders.
Education
SMK IT SMART INFORMATIKA
SMP Negeri 1 Jatinegara
SD Negeri 1 Lebakwangi
Skills
Customer Service
- Responding to customer messages
- Handling complaints
- Product recommendations
- Upselling & Cross-selling
E-commerce Operations
- Shopee
- Tokopedia
- TikTok Shop
- Product & Stock Management
- Order Processing
Computer & Applications
- Microsoft Office
- Google Spreadsheet
- Google Docs
- WhatsApp Business
Languages
- Indonesian
- English
Portfolio
E-Commerce Order Dashboard
Internal dashboard for managing daily orders, tracking inventory, and monitoring product performance.
Product Catalog Manager
Spreadsheet tool for organizing product listings, prices, and stock across Shopee and Tokopedia.
Customer Feedback Tracker
A system to record and organize customer suggestions, complaints, and reviews.
Let's Work Together
Open to discussing opportunities, digital projects, or creative collaboration. Send a message and let's explore ideas together.